WWE News: WWE not refunding all online pay-per-view purchases

Posted in: WWE News
Apr 10, 2013 - 09:17 AM

WWE issued refunds to some fans who purchased the WrestleMania 29 pay-per-view online due technical issues that occurred during the event. However, some fans who asked for a refund received the following response that WWE Premium Support sent to Dot Net reader Taylor Gombos.


Thank you for your inquiry.

We experienced intermittent system issues during portions of the live WrestleMania XXIX PPV that affected some customers.  These issues have been resolved, and we have extended the viewing window for the WrestleMania XXIX stream for an additional 48 hours to allow you to watch the event in its entirety.  Please log out of the site and any application you were using when you experienced the error, and log back in to access your purchased content.

We apologize for this inconvenience.  We are continuing to review each request and to respond with additional details as requested.

Thank you for your continued support.

Best regards,
WWE Premium Support

Powell's POV: WWE can't possibly expect fans who paid to see the live pay-per-view event as it aired to be satisfied with a replay of the event. As Taylor wrote in his email, "I don't want to watch an event where I already know the outcomes." It's possible there's more to the story and I would be happy to listen to WWE's side of it, though things stand I feel WWE owes their paying customers better treatment than this.

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